Terms of Services

01. Welcome

Welcome to AccuWeb.Cloud! We're thrilled to have you join our community. By using our services, you agree to our Terms of Service, which outline the guidelines and policies for a secure and efficient cloud hosting experience.

For any questions or assistance, our 24/7 support team is here to help.

Thank you for choosing AccuWeb.Cloud. Let's build something amazing together!

02. Payment Terms

• To ensure a seamless hosting experience, please review our Payment Terms below:
• 2.1 Billing & Payment Methods
• We accept Visa, MasterCard, American Express, UnionPay, and Discover Credit Cards. We also accept payments through PayPal.
• Bank Transfers: Payments above US $300 are also accepted through bank transfer. Bank transfer payments are credited to our bank account upon realization.
• 2.2 Free Trial & Upgrade
• Users receive a 30-day free trial with $100 in free credits.
• Please note that the trial account allows for creating one environment with specific resource limits. For more details, refer to our Free Trial Offer.
• To continue using the service beyond the trial, an upgrade to a paid version is required.
• 2.3 Subscription & Renewal
• Paid services are billed on a pay-as-you-go basis as per the resources used.
• Subscriptions, if any (like cPanel, Litespeed Web Server, MongoDB licensing costs, etc.) renew automatically unless canceled before the renewal date.
• 2.4 Refund Policy
• Refunds are processed as per our Refund Policy.
• 2.5 Late Payments & Account Suspension
• Failure to make timely payments may result in a suspension & removal of services.
• For any billing-related inquiries, please reach out to our Billing Support Team.

03. Refund Policy

• At AccuWeb.Cloud, we prioritize customer satisfaction. If you're not completely satisfied with our services, you may request a refund within 30 days of your initial purchase, subject to the following terms and conditions:
• 3.1 Eligibility for Refund
• We offer a 30-day money-back guarantee for all new customers. To qualify, the following conditions must be met:
• • Refund requests are only accepted within 30 days of the original transaction date.
• • Refunds apply to new purchases only and do not cover renewal payments or service upgrades.
• • The refund amount will be processed on a prorated basis for the unused portion of the service.
• • The refund is only applicable if the service is canceled before the 30-day period expires.
• 3.2 Non-Refundable Services
• The following services are not eligible for refunds:
• • Domain name registrations and renewals
• • SSL certificates
• • Third-party licenses or add-ons
• 3.3 Refund Process
• To request a refund, submit a cancellation request via Support Ticket.
• The request must include your order ID, registered email address, and a brief explanation of your reason for cancellation.
• Refunds will be processed within 7–10 business days after approval.
• Refunds will be issued using the same payment method used for the original transaction.
• 3.4 Limitations
• Only one refund request per customer account is permitted.
• AccuWeb.Cloud reserves the right to deny refund requests if there is any breach of our Terms of Service.
• Services terminated due to violations of our Acceptable Use Policy are not eligible for refunds.

04. Our Commitment to Service (SLA)

• We will use commercially reasonable efforts to make the Services fully controlled by us available 100% of the time during each monthly billing cycle. If we are unable to meet this service level, we agree to credit your account based on the following SLA standards:
• • 97% to 99% uptime = 3% of charges during that billing cycle.
• • 95% to 96.99% uptime = 5% of charges during that billing cycle.
• • 90% to 94.99% uptime = 10% of charges during that billing cycle.
• Our SLA does not apply to downtime caused by you, our upstream bandwidth providers, or third parties whose products are included in our Services.
• If we provide SLA credits to you, they will be provided to offset future Fees. SLA credits may not exceed the total Fees owed by you in a given month for the Service to which the SLA credit applies. SLA credits may not be aggregated, carried over from month to month, bartered, transferred, or sold.
• Our SLA is your sole and exclusive remedy for defects in the Service.

05. Complimentary Storage Offer & Service Terms

• At AccuWeb.Cloud, we value our customers and are pleased to extend a special offer—10 GB of complimentary storage. This free storage allows you to store, manage, and access your important data, files, and applications efficiently.
• 5.1 Complimentary Storage Terms
• The 10 GB of free storage is provided as a goodwill gesture to enhance your cloud experience.
• AccuWeb.Cloud reserves the right to modify or withdraw this offer at any time without liability.
• 5.2 Service Selection & Usage
• When completing the Order Form, you select the Services to be provided. The Service Descriptions are outlined on our Product Pages.
• We will deliver the services as per the product descriptions available at the time of your order confirmation. Minor, non-material changes may occur during the service term, but any major changes will apply only upon service renewal.

06. Technical Knowledge & Support

• Our services are designed for users with experience in Internet infrastructure management.
• You acknowledge that you have the required knowledge to utilize the services without dependency on our support.
• Any support provided is strictly for service functionality issues, as detailed in the Product Descriptions.
• Data uploaded to our services must be server-ready, and we are not obligated to modify or validate it. Any assistance requested for making the data server-ready may incur additional fees.

07. Service Fees & Additional Charges

• If manual intervention is required by AccuWeb.Cloud or our data center provider due to user error, the hourly labor cost or applicable charges will be added to your invoice.
• Exceeding service usage limits may result in restrictions or additional fees, as per the pricing set out in the Product Descriptions.
• Certain high-resource-consuming sites (e.g., file archives, galleries, domains offering downloads) that use over 10% of system resources will be required to optimize usage or upgrade to a higher-tier plan.

08. Compliance & Audits

• AccuWeb.Cloud reserves the right to investigate service usage to ensure compliance with our Terms of Service and legal requirements.
• Customers must fully cooperate with compliance audits and provide the necessary documentation as required.
• If an external party audits our services, customers agree to reasonably cooperate with the process.

09. Acceptable Use Policy

• The Services may not be used in scenarios where failure could result in death, serious injury, or environmental damage (e.g., aviation systems, nuclear facilities, or life-critical medical devices).
• Customers must provide accurate and up-to-date information for their accounts. Service interruptions due to incorrect customer data will not be our responsibility.
• Our services cannot be used by individuals under the age of 18 or by residents of Iran, Syria, North Korea, Sudan, Cuba, Crimea, Donetsk, or Luhansk regions.

10. Bandwidth Limits – Service Terms

• At AccuWeb.Cloud, we offer a Pay-As-You-Go bandwidth model, ensuring flexibility and cost-effectiveness. Users are billed based on actual bandwidth consumption rather than predefined limits. By using our services, you agree to the following Bandwidth Usage Policies to maintain fair and efficient network performance.
• 10.1 Pay-As-You-Go Bandwidth Model
• Bandwidth usage is metered and billed based on actual data transfer.
  There are no fixed bandwidth limits, and charges are applied as per real-time usage.
  Pricing is transparently listed on our Billing Page.
• 10.2 Billing & Overages
• Bandwidth charges are calculated based on GB/TB usage and billed on an hourly basis.
  There are no rollovers for unused bandwidth, as billing is usage-based.
• 10.3 Fair Usage & High-Traffic Considerations
• Excessive or abnormal usage that impacts network stability may require traffic optimization or infrastructure adjustments.
  High-bandwidth applications (e.g., video streaming, large downloads) should be optimized for efficiency.
• 10.4 Network Performance & Traffic Monitoring
• We reserve the right to monitor usage to prevent abuse. If abuse is detected, we may:
  – Throttle bandwidth temporarily.
  – Suspend or terminate services for continued violations.

11. IP Allocation Policy

• All IP addresses assigned remain the property of AccuWeb.Cloud. Customers do not have ownership rights and may be reassigned new IPs as needed.

12. Backup & Restoration Policy

• Daily backups are provided for individual nodes, not entire environments.
• Restore points are usually available for the past 10 to 15 days.
• Restorations are bare-metal only and any rebuilds are at the customer’s expense.
• Complimentary backup services are provided, but AccuWeb.Cloud is not liable for any data loss unless caused by gross negligence or willful misconduct.

13. Resource Usage Policy (Bandwidth, CPU, RAM, etc.)

• AccuWeb.Cloud operates on a Pay-As-You-Go model. The following policy applies when usage exceeds allocation.
• 13.1 Resource Overusage Policy
• Exceeding resources like Bandwidth, CPU, or RAM without payment may lead to service restrictions.
• 13.2 Monitoring & Notifications
• Real-time tracking is available in your dashboard.
  Alerts are sent via email/SMS when nearing limits.

14. Account Deactivation and Destruction Policy

• Free trial accounts must upgrade within 30 days to avoid deactivation and deletion.
• 14.1 Free Trial Expiration
• After 30 days, access is suspended unless upgraded to a paid plan.
• 14.2 Permanent Account Deletion
• If not upgraded within 5 days of deactivation, all data and configurations will be permanently deleted.
• 14.3 Reactivation
• The client profile remains in the system (JCA) and can be reactivated by subscribing to a billing plan.
• 14.4 Environment Status
• Upon reactivation, environments resume in their previous state with no data loss.

15. Security is a Shared Responsibility

• Security involves both AccuWeb.Cloud and the user to maintain a secure environment.
• 15.1 Our Commitment
• We patch managed software/hardware within 15 business days unless it risks system stability.
• 15.2 Your Obligations
• You must apply security patches within 7 days of release and secure all access credentials.
• 15.3 Failure to Patch
• We may patch vulnerabilities ourselves, and charges may apply.
• 15.4 Security Breach Notification
• We'll notify you within 1 business day of a breach and provide updates every 24 hours.
• 15.5 Limitations
• We are not liable for decisions made based on preliminary breach data. Our obligation is to provide timely notifications.

16. Mutual Obligations

• 16.1 Our Commitments
• We warrant that we are authorized to fulfill our obligations as outlined in this Agreement.
• 16.2 Your Commitments
• You have the authority to enter into this Agreement and will comply with its terms.
  You must maintain valid licenses for your content and ensure your End Users do the same.
  You must maintain local backups and pass on our AUP and Privacy Policy to your End Users.
  You agree not to:
  • Copy, transfer, reverse engineer, or modify our Services.
  • Allow unauthorized third-party access.
  • Remove proprietary notices or interfere with service functionality or security.

17. Marketing Preferences

• You have the right to opt out of receiving marketing communications from us at any time.
• To unsubscribe, simply select the "unsubscribe" option in our emails.
• If you wish to opt out of other marketing methods, please contact us via email.

18. Our Liability is Limited

• 18.1 No Additional Warranties
• Other than the warranties explicitly mentioned in "Our Warranties to You," we make no guarantees.
  Any implied warranties are expressly disclaimed.
  Information on our FAQ, support pages, or self-help resources is used at your own risk.
• 18.2 Services Provided "As-Is"
• Our services and website are provided “As-is” and “With all faults.”
  We do not guarantee that:
  • The services will meet all your expectations.
  • They will function in every possible setup you may use.
  • They will always be uninterrupted, error-free, or fully secure.
  • No employee or agent is authorized to provide additional warranties.
• 18.3 Limitation of Liability
• We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:
  • Lost profits, cost savings, or revenue.
  • Business interruptions or data loss.
  These limitations apply regardless of whether the claim is based on contract, negligence, or any other legal theory, even if we were advised of the possibility of such damages.
• 18.4 Maximum Liability Cap
• Our total liability for any claims under this agreement will not exceed the total fees paid by you in the three months before the claim arose.
  Some jurisdictions may not allow these limitations, in which case our liability will be restricted to the maximum extent permitted by law.
• 18.5 Risk Acknowledgment
• The disclaimers and liability limitations in this agreement are essential elements of our pricing and services.
  Without these terms, we would not have entered into this agreement.
  Our pricing reflects this risk allocation.

19. Mutual Indemnification

• Both parties agree to protect, defend, and indemnify each other against any demands, liabilities, losses, costs, and claims, including reasonable attorney fees, that may arise due to:
• 19.1 Your Responsibility to Indemnify Us
• You agree to indemnify us against claims resulting from:
• Injury or Property Damage – Any harm caused by products or services you sell or distribute using our Services.
• Intellectual Property Violations – Any materials provided by you (or your customers) that infringe or allegedly infringe a third party’s intellectual property rights.
• Security Breaches – Any security breach due to your failure to apply required security patches or misuse of our Services leading to a security incident.
• 19.2 Our Responsibility to Indemnify You
• We agree to indemnify you against claims that our Services (as fully designed and operated by us) violate any valid U.S. copyright or patent.

20. General Legal Terms for AccuWeb.Cloud

• 20.1 Customer Agreements
• You agree to establish a written agreement with your customers that includes terms no less protective of AccuWeb.Cloud’s interests than those outlined in this Agreement.
• 20.2 Independent Relationship
• Each party acknowledges and agrees that their relationship under this Agreement is that of independent contractors. Neither party shall have the authority to bind or create obligations on behalf of the other, except where explicitly authorized in a Service Order.
• 20.3 Severability
• If any provision of this Agreement is determined to be unenforceable or unlawful, it will be modified only to the extent necessary to make it enforceable. All remaining provisions will continue to be valid and enforceable. A waiver of any breach or condition under this Agreement shall not be deemed a waiver of any other breach or condition.
• 20.4 Third-Party Rights
• This Agreement is intended solely for the benefit of the contracting parties. No other individual or entity shall have any rights, obligations, or benefits under this Agreement, except for permitted successors and assigns as specified in Paragraph 6(k) below.
• 20.5 Civil Litigation and Information Requests
• We are not obligated to provide information to you in relation to any civil litigation. Should we choose to do so, it will be governed by a separate agreement and will include reimbursement for all related expenses, including legal fees.
• 20.6 Force Majeure
• Except for payment obligations, neither party shall be held liable for delays or failures in performance resulting from causes beyond their reasonable control, such as natural disasters, labor disputes, supply shortages, civil unrest, war, pandemics, telecommunications failures, or other uncontrollable events. Affected obligations will be extended day-for-day for the duration of such events. The impacted party must notify the other within 10 days of the event’s onset.
• 20.7 Export Compliance
• Your use of AccuWeb.Cloud services is subject to U.S. export control laws. You agree not to directly or indirectly export, transfer, or provide access to any data, software, or materials in violation of these laws. You also agree not to conduct business with entities or individuals restricted by U.S. regulations. For more information, refer to U.S. Export Regulations.
• 20.8 Governing Law and Jurisdiction
• This Agreement is governed by the internal laws of the State of New Jersey, excluding its conflict of laws rules. All disputes shall be submitted to the U.S. District Court for the District of New Jersey located in Newark. If jurisdiction is lacking, the appropriate state court in Bergen County, New Jersey shall be used. Both parties consent to these venues and waive objections to service of process. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
• 20.9 Jury Trial Waiver
• Both parties knowingly waive their right to a trial by jury in any legal proceeding arising out of or related to this Agreement.
• 20.10 Waiver and Assignment
• No waiver of any rights under this Agreement or related policies shall be deemed a waiver of other rights. You may not assign this Agreement without our prior consent; however, we may assign it freely.
• 20.11 Notices
• Notices to you will be sent to the email address on file with AccuWeb.Cloud. Notices to us should be sent to the address listed on our official website. Notices become effective upon delivery or, if undeliverable, five days after dispatch provided a secondary method is used.
• 20.12 Document Hierarchy and Integration
• This Agreement, along with the Order Form, Service Level Agreement (SLA), Acceptable Use Policy (AUP), Privacy Policy, and any attachments, will be interpreted as a unified contract. In the event of a conflict, precedence is as follows: Privacy Policy, SLA, AUP, Order Form, and finally the Terms of Service.
• 20.13 Counterparts and Electronic Acceptance
• This Agreement may be executed in multiple counterparts, including facsimile and electronic versions, each of which shall be considered an original. Together, they will constitute one legally binding document.

21. IP Address Fair Usage Policy

• Please be informed that we adhere to a Fair Usage Policy regarding IP address allocation. If any violations of this policy are identified, we may take necessary actions, including but not limited to restricting the number of IP addresses allocated to your account.
• 21.1 General Policy
• Fair IP Usage: While we do not impose any limitations on the number of IP addresses you can use, we will allocate them in accordance with your needs within the cloud infrastructure. Please note that the allocation and utilization of IP addresses are subject to the terms outlined below.
• 21.2 IP Allocation Guidelines
• • Free Accounts: Free-tier accounts are not eligible to receive a public IP address.
  • Billing Accounts: Upon upgrading to a billing account, clients will start receiving allocation of public IP addresses.
  • Requests for Additional IPs: If you run out of the IPv4 quota, you can submit a support ticket and request additional IP addresses.
• 21.3 Resource Quota Upgrade Policy
• • Quota Review Process: Any submitted request for additional resources, including IP addresses, number of environments, etc., will undergo a review process.
  • Legitimacy and Approval: If the request is deemed legitimate and aligns with our usage policies, your quota of resources will be upgraded incrementally based on the evaluation outcome.

22. Managed Services Customers

• If you subscribe to Managed Services with AccuWeb.Cloud, the following terms apply:
• 22.1 24/7/365 Monitoring:
• AccuWeb.Cloud agrees to monitor your network, physical infrastructure, servers, and applications on a 24 hours a day, 7 days a week, 365 days a year basis.
• 22.2 Technical Limitations:
• You acknowledge that the performance and availability of Managed Services are subject to the technical capabilities and limitations of the systems and infrastructure involved, including:
  • Your specific VPS configuration and hosted applications,
  • The underlying hardware and software,
  • Our broader infrastructure and management platform.
• 22.3 Availability Disclaimer:
• Managed Services may occasionally become unavailable due to:
  • Technical issues or hardware/software malfunctions,
  • Scheduled maintenance windows,
  • Events beyond our reasonable control (such as natural disasters, cyberattacks, or third-party failures).
• 22.4 Authorized Access:
• By selecting a Managed Services plan, you expressly authorize AccuWeb.Cloud personnel to access and log in to your VPS and associated services as needed. This includes, but is not limited to:
  • Initial and ongoing configuration,
  • Routine or emergency server maintenance,
  • Any other action necessary for the delivery and support of Managed Services.

23. Backup Services Customers

• If you purchase Backup Services from AccuWeb.Cloud, the following terms apply:
• 23.1 Customer Configuration Required
• Our Backup Services are designed to be flexible and general-purpose. It is your responsibility to configure the service to meet your specific backup needs. We will rely entirely on the instructions and configurations you provide when setting up your Backup Services.
• 23.2 Limitations of Backup Coverage
• You understand and agree that:
  • Backup Services are not guaranteed to be foolproof.
  • Not all data or files may be backed up.
  • You are strongly advised to maintain a separate backup source to ensure full redundancy and data protection.
• 23.3 Liability Disclaimer
• AccuWeb.Cloud shall not be held liable for any loss of data, content, or information from backup systems unless such loss results directly from our gross negligence or willful misconduct.
• 23.4 Service Nature and Expectations
• Backup Services are offered strictly on an "as-is" and "as-available" basis. They are intended to serve as a supplement to your own backup strategy—not a replacement.
  
  While we will use commercially reasonable efforts to maintain and operate the backup systems effectively, you acknowledge that:
  • No backup system is entirely error-free or immune to failure.
  • AccuWeb.Cloud’s sole obligation is to restore your server to an operational state after a failure.
  • You are responsible for restoring the full functionality of your website, including its applications, content, and configurations.

  For maximum protection, we recommend that you maintain your own operational copy of your website and associated data.

24. AccuWeb.Cloud Affiliate Program Terms and Conditions

• As an affiliate of AccuWeb.Cloud, you agree to abide by the following terms and conditions. The term “Affiliate” refers to you throughout this agreement. Before registering, please read these terms carefully and ensure that you understand and agree to them.
• 24.1 General Compliance
• Your affiliate account must remain in good standing, with all affiliate links, banners, and promotions maintained properly and accurately reflecting AccuWeb.Cloud services.
• 24.2 Prohibited Promotions
• You may not offer any discount coupon, referral code, or incentive unless it has been explicitly provided or approved by AccuWeb.Cloud.
  
  Traffic must not be driven using unauthorized incentives or misleading offers.
• 24.3 Traffic Restrictions
• You agree not to promote AccuWeb.Cloud through:
  • Pay-to-click, pay-to-read, banner exchange, or similar “spam” methods.
  • Traffic-generation schemes including bots, automated websites, or blackhat techniques.
• 24.4 Trademark and Advertising Guidelines
• You may not use the AccuWeb.Cloud brand, trademarks, or misspelled variations in paid search advertising (e.g., Google Ads, Bing, Yahoo) without prior written approval.
  You may not advertise using AccuWeb.Cloud’s official domain or redirect users to the AccuWeb.Cloud site using deceptive domain names or cloaking techniques.
• 24.5 Content Restrictions
• Your website(s) and promotional content must not include:
  • Pornographic, obscene, illegal, offensive, or misleading material.
• 24.6 Link Tracking & Responsibility
• You are responsible for ensuring your affiliate tracking links are functional.
  
  Any tampering, editing, masking, or redirecting of affiliate links may result in lost tracking, and no commission will be paid in such cases.
• 24.7 Use of AccuWeb.Cloud Assets
• You must not use, copy, or modify AccuWeb.Cloud’s graphics, icons, logos, or content without written permission.
  
  All trademarks and copyright notices must remain intact.
• 24.8 Forbidden Partnerships
• Affiliates are not allowed to engage with advertising agencies or SEO/link-building companies that generate low-quality or short-term traffic with the intent to manipulate commissions.
• 24.9 Blackhat and Fraudulent Practices
• Use of blackhat SEO, spam, fake user generation, or any other fraudulent tactic is strictly prohibited.
  Violations will lead to immediate suspension and forfeiture of unpaid commissions.
• 24.10 Commission and Tracking
• Commissions are tracked via cookies, which are valid for 90 days.
  Credit is assigned to the first affiliate to refer the user.
  To qualify for a commission, the referred user must remain an active customer for a minimum of 90 days.
  If the user cancels or terminates their service within 90 days, no commission will be paid.
• 24.11 Commission Eligibility and Activity
• Accounts that generate clicks without conversions for over 90 days may be:
  • Issued a warning,
  • Placed under review, or
  • Removed from the affiliate program.
• 24.12 Limitation of Liability
• AccuWeb.Cloud is not responsible for:
  • Tracking failures or database issues,
  • Loss of commissions due to technical problems,
  • Any indirect or incidental damage, including lost profits.

  By participating in the AccuWeb.Cloud Affiliate Program, you acknowledge that you have read, understood, and agreed to comply with the terms listed above. Violation of any term may result in account termination and forfeiture of all unpaid commissions.

25. Commission Terms for AccuWeb.Cloud Affiliates

• As part of the AccuWeb.Cloud Affiliate Program, you agree to the following commission rules and conditions:
• 25.1 Active Account Requirement
• You must have an active affiliate account at the time of the referred sale to qualify for a commission.
  
  Sales made before your official registration in the affiliate program are not eligible for commission payments.
• 25.2 Monthly Tier Reset
• Commission tiers, if applicable, are reset on the first day of every calendar month. Progress does not carry over to the following month.
• 25.3 No Self-Referrals
• You may not refer yourself to earn a commission.
  
  This includes creating a new account and funding it using resources or credentials linked to an existing account.
  
  Such actions will be treated as self-referrals and will not qualify for any commission.
• 25.4 Eligibility for New Client Commissions
• Commissions are only awarded for new clients who sign up using your unique affiliate link.
  
  If the user is an existing or returning customer, or has maintained services with AccuWeb.Cloud for a substantial period, no commission will be issued.

26. Payment Terms

• As an affiliate of AccuWeb.Cloud, you agree to the following conditions related to commission payments:
• 26.1 Minimum Withdrawal Threshold
• You may request a withdrawal only when your commission balance reaches a minimum of USD 200.
• 26.2 Payment Methods
• Commission payouts are processed through PayPal or Stripe.
  
  You must provide a valid PayPal email address or Stripe account details within your affiliate dashboard.
• 26.3 Payout Schedule and Approval
• Once a withdrawal request is submitted:
  
  It will be reviewed and approved after a 90-day holding period, calculated from the date of the qualifying transaction.
  
  After approval, the commission will be paid to your PayPal or Stripe account.
  
  Note: This 90-day window ensures the referred customer remains active and eligible under the affiliate program guidelines.