Get hands-on cloud server management for supported environments, including setup, security assistance, routine maintenance, monitoring, backup configuration, troubleshooting, and scaling guidance. Fully managed support is included from day one—no separate support tier required.
Server administration
Supported operating system and services
Security maintenance
Hardening and routine patch assistance
Monitoring and troubleshooting
Server-level alerts and issue investigation
Backup assistance
Configuration and restore from valid recovery points
Administrator assistance included
Hands-on help for eligible server-level requests
Exp. in Hosting Business
Cloud Deployments
Data Centers
Pay As You Go Pricing
Ticket Response Time
Fully managed from day one.
Fully managed cloud hosting means your cloud server is supported by experienced administrators who help manage the server environment for you. Instead of handling every server-level task yourself, you can rely on our team for supported setup, configuration, security assistance, routine maintenance, monitoring, troubleshooting, backup assistance, and resource guidance.
At AccuWeb.Cloud, fully managed support is included with every hosting plan. There is no separate managed-support tier to purchase before our engineers can assist with your supported server environment.
You still retain control of your cloud server, while our team helps with eligible server administration tasks within the published support scope.
Our fully managed cloud support covers essential server administration, security, monitoring, backups, troubleshooting, and scaling guidance for supported environments.
Use the tabs below to understand what is covered, what is not covered and remains your responsibility, and which advanced requests need a separate scope review.
Explore the support scope — the exact scope remains subject to your service order, supported-software policy and selected cloud services.
| Covered support item | Short description |
|---|---|
| Supported server software installation and configuration | Upon request, we review the requirements and assist with the installation and basic configuration of supported software such as Apache, Nginx, PHP, or MySQL. |
| On-request operating-system security updates | Apply available security updates to a supported guest operating system upon customer request, subject to compatibility, approval, and a maintenance window. |
| Assistance with core web, database, and server services | Investigate issues with supported services such as Apache, Nginx, PHP, MySQL, SSH, or system services. Custom-code debugging is excluded. |
| Basic firewall and SSH security configuration | Configure required ports, add basic firewall rules, and apply standard SSH security settings, such as restricting direct root login. |
| SSL certificate installation and renewal assistance | Upon request, install or renew an available SSL certificate and configure HTTPS on a supported web server. Certificate purchase costs are not included. |
| Disaster-recovery restore assistance | We can restore the full instance from an available backup under the complimentary disaster-recovery restore service. |
| Basic server-level performance tuning | Upon request, we review performance and apply basic tuning to supported web servers, such as Apache or Nginx, where technically possible. |
| Resource and scaling recommendations | Review server usage and recommend additional CPU, RAM, storage, or a suitable service upgrade. |
| Standard migration assistance after assessment | After reviewing compatibility, data size, and expected downtime, we can assist with migrating a supported website or server. |
Supported server means an instance running a currently supported operating system, such as Ubuntu, Debian, AlmaLinux, with standard software such as Apache, Nginx, PHP, MySQL/MariaDB, and SSH. End-of-life or custom software requires separate review. While performing any of the fully managed support tasks listed above, if changes to the current website, server setup, or functionality are required, we strongly recommend that clients maintain a recent backup of all their VMs before the work begins.
| Not covered item | Example |
|---|---|
| Custom application development and new features | Creating new pages, modules, APIs, integrations, or application features. |
| Custom code debugging or rewriting | Finding errors in or rewriting custom PHP, Python, Node.js, or .NET code. |
| Website design and content updates | Changing the website design or adding products, images, articles, and text. |
| Third-party plugin, theme, or vendor software issues | Fixing defects in plugins, themes, external APIs, or vendor applications not controlled by us. |
| Software licence and subscription fees | Any third-party software licence or subscription fees, such as cPanel, LiteSpeed, SQL Server, paid plugins, or themes, must be purchased and paid for by the customer. |
| Legal advice and compliance certification | Providing legal advice or certifying PCI DSS, HIPAA, GDPR, ISO, or similar compliance. |
| Support for customer employees or end users | Providing direct support or training to the customer's employees, clients, or website visitors on how to use their accounts, websites, or applications. |
| Email reputation and marketing-email delivery | Guaranteeing inbox delivery, managing email campaigns, or resolving spam and reputation issues. |
| Customer user-account and password management | Creating or managing passwords, user accounts, and permissions for the customer's employees or clients. |
Not covered means work outside standard server administration or the purchased plan. We can review such requests separately and confirm whether paid assistance is available before starting any work.
| Item | Simple explanation and example |
|---|---|
| Major operating-system upgrades | Major upgrades require compatibility and downtime checks. Example: Ubuntu 20.04 to Ubuntu 24.04. |
| Complex multi-server setups | Setups using multiple connected servers require planning. Example: load balancing or high availability. |
| Advanced database recovery | Damaged databases must be reviewed before recovery. Example: repairing a corrupted MySQL database. |
| Advanced security investigation | Security incidents may require detailed investigation. Example: checking a compromised or malware-infected server. |
| Large or complex migrations | Complex migrations require checks for data size, compatibility, and downtime. Example: moving a custom application and database. |
| Unsupported or third-party software | Software outside our supported stack must be reviewed. Example: outdated software or a vendor-specific application. |
| Work beyond included support hours | Requests requiring additional administrator time may have extra charges. |
We review these requests and confirm feasibility, downtime, and any additional charges before starting.
Important scope clarification
Fully managed means we manage your supported server environment. It does not include website development, custom-code changes, content management, third-party licence costs, or support for your end users.
AccuWeb.Cloud includes hands-on server management with every plan, while standard VM support from major cloud providers typically focuses on the underlying infrastructure rather than day-to-day server administration.
Like-for-like comparison: This section compares standard IaaS virtual machine support for DigitalOcean Droplets, AWS EC2, Google Compute Engine, and Azure Virtual Machines. Managed databases, PaaS products, and separately purchased managed services follow different support models.
Droplet support structure · Unmanaged IaaS
Support tiers
Starter: free; Developer: $24/month; Standard: $99/month; Premium: $999/month.
Channels
Ticket support is available to all customers. Live chat is included with Standard and Premium.
VM management
DigitalOcean states that Droplets are completely unmanaged and that support staff cannot directly access them.
You or your administrator manage the server. A higher support tier improves access and response time, but does not convert a Droplet into fully managed hosting.
EC2 support structure · Shared model
Support tiers
Basic is included. Business Support+ starts at $29 per account or a usage percentage; Enterprise starts at $5,000/month; Unified Operations starts at $50,000/month.
What it adds
Paid tiers add faster expert responses, broader guidance, proactive capabilities and higher-touch account support.
VM management
For EC2, AWS assigns guest operating-system updates, security patches, installed applications and security-group configuration to the customer.
Support provides expertise; EC2 administration remains customer-led. Hands-on managed operations require a separate service, partner or internal team.
Compute Engine support structure · Shared model
Support tiers
Basic is included. Standard costs at least $29/month or 3% of Cloud charges; Enhanced starts at $100/month or a tiered percentage; Premium starts at $15,000/month or a tiered percentage.
What it adds
Customer Care offers technical assistance, case creation, response targets and increasingly proactive services at higher tiers.
VM management
Compute Engine provides VM Manager tools for patching and OS policies, but customers enable, configure and operate those tools for their VM fleets.
Customer Care is technical support, not an automatic managed-server service. Your team remains responsible for operating standard Compute Engine VMs.
Azure VM support structure · Shared model
Support tiers
Basic is included. Developer is $29/month; Standard is $100/month; Professional Direct is $1,000/month; Unified Enterprise is separately priced.
What it adds
Paid tiers provide one-to-one technical break-fix support, faster response targets and, at higher levels, advisory and escalation services.
VM management
Microsoft's IaaS responsibility matrix assigns the operating system, applications, network controls, settings and configurations to the customer.
Azure support helps resolve platform and technical issues. Day-to-day Azure VM administration remains your responsibility unless separately managed.
Compare standard cloud VM support across major providers, including server management, troubleshooting, administrator assistance, and whether paid support tiers are required.
Included · Customer-managed · Tier dependent
Swipe horizontally to compare all providers
| Support capability | AccuWeb.Cloud | DigitalOcean | AWS | Google Cloud | Azure |
|---|---|---|---|---|---|
| Fully managed VM hosting by default | Yes — every plan | No — Droplets unmanaged | No — EC2 shared model | No — standard IaaS | No — standard IaaS |
| Hands-on server administration | Included within scope Authorized administrator-led work | Not included Provider cannot directly access Droplets | Not standard support Customer, partner or separate managed service | Not standard support Customer operates VM tooling | Not standard support Customer manages the VM stack |
| Routine guest OS security patch assistance | Included within scope | Customer | Customer | Customer / configured tools | Customer |
| Supported web and database service troubleshooting | Included within scope Server-side supported services | Guidance Customer performs changes | Expert guidance Customer performs VM changes | Technical assistance Customer performs VM changes | Break-fix guidance Customer performs VM changes |
| Included monthly administrator time | 2 hours/month | No admin allowance | No admin allowance | No admin allowance | No admin allowance |
| Support pricing structure | No separate managed-support tier Fully managed is the hosting standard | Free + fixed paid tiers $24 / $99 / $999 monthly | Basic + usage-based paid tiers From $29/account; enterprise minimums | Basic + minimum/percentage tiers From $29; higher production tiers | Basic + fixed paid tiers $29 / $100 / $1,000; enterprise custom |
Public plan names and USD list prices were reviewed on August 1, 2026 and may change. Taxes, regional pricing, contracts and provider-specific conditions can apply. "Customer-managed" in this comparison refers to standard IaaS virtual machines; separate managed services, partners and higher-level PaaS products may shift responsibilities.
Third-party names and marks belong to their respective owners and are shown for identification only.
Pricing comparison based on equivalent configurations as of 1 August 2026.
Answers to common questions about managed cloud support, server administration, backups, migrations, security, and 24/7 assistance.
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Deploy with confidence knowing expert server support is already part of every AccuWeb.Cloud hosting plan.
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